Terms & Conditions

Effective Date: 2025-08-02

1. SMS Consent and Communication

When you opt in to receive text messages from Olive and Rose Services—whether through our website, text message, or other means—you’re giving us permission to send you SMS messages. Your consent is completely voluntary and not required to book or purchase our services. You can opt out anytime.

2. What Kind of Texts Will You Get?

By signing up, you may receive text messages related to:

• Cleaning quotes and estimates
• Scheduling or confirming appointments
• Friendly reminders for your upcoming cleaning
• Real-time updates on services
• Order and service confirmations
• Requests for feedback
• Account-related notifications

3. Message Frequency

The number of messages you receive depends on how you engage with us. During active bookings or inquiries, you might receive a few messages per week. When things are quiet, you’ll hear from us less often.

4. Text Message and Data Charges

Olive and Rose Services doesn’t charge for our texts. However, message and data rates may apply depending on your mobile plan and carrier. Please check with your provider if you're unsure.

5. How You Can Opt In

You can sign up to receive our texts in a few different ways:

• By checking the SMS consent box on our online forms
• By texting a keyword we provide to our dedicated number
• By signing a paper consent form
• Through our double opt-in confirmation process
• Verbally — if you say “yes” when we ask for your permission, we’ll record that in our system and track it securely.

Example Verbal Consent: "Do you agree to receive customer care texts from Olive and Rose Services? Reply STOP to opt out, HELP for support. Message & data rates may apply. Messaging frequency may vary. Visit oliveandroseservices.com/privacy-policy to view our Privacy Policy and oliveandroseservices.com/terms-and-conditions for our full Terms of Service."

6. How to Opt Out

You can stop receiving messages from us at any time. Just reply STOP to any text message from us. Once we get your request, we’ll send a final confirmation message and then stop sending texts.

7. Need Help?

If you ever need assistance with our SMS messages, reply HELP to any message, visit our website at oliveandroseservices.com, or contact us using the information below.

8. Carrier Disclosures

Our SMS program works with most major U.S. and Canadian mobile carriers, including AT&T, Verizon, T-Mobile, Bell, Telus, Rogers, Virgin Mobile, and more. If you change your phone number, it’s your responsibility to let us know so you don’t miss any important updates.

9. Updates to These Terms

We may occasionally update these SMS Terms to reflect changes in our services or policies. If we do, we’ll post the latest version here and update the "Effective Date" at the top of the page.