Olive And Rose Services

Olive and Rose Charlottesville Trusted Cleaning Experts

Impeccable, detail-oriented, and professional house & office cleaning services in Charlottesville.

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/ FAQ

Frequently Asked
Questions.

We've got answers! Explore our FAQs to learn more about our services and what to expect. For any additional inquiries, please contact us!

As our headquarters are in Charlottesville, Virginia, we are happy to travel to where you need us within 20 miles of our location. Areas we service include Albemarle County, including Ruckersville, Crozet, North Garden, and Palmyra.

We try to send the same crew each time, although we cannot guarantee it. Sometimes we have to juggle a bit, but we’ll always do our best to keep your crew consistent.

We don’t like anyone waiting on us. Our policy is to be back in touch with you in 24 hours or less.

Yes! We love your furry friends. We will work around them.

Whatever is most comfortable for you! You’re welcome to stay home or head out while we clean.

Move in/out cleaning is for empty homes and includes thorough cleaning of bathrooms, kitchens, and living areas—inside and out of appliances, cabinets, drawers, etc.

Standard cleaning is for lived-in homes and is customizable. It includes similar sections with optional extras like bed-making, inside oven/fridge, and more.

Download our move in/out and standard cleaning checklists from our website.

Definitely. We bring all cleaning supplies and tools. If you have specific product preferences, just let us know.

We’ll email your bill after the service. You can pay online using credit card, PayPal, or check.

Yes, we ask for at least 24 hours’ notice. Cancellations without notice will be charged a $75 fee.

It depends on the size and condition of your home or business—factors like rooms, bathrooms, and square footage all play a role.

Yes, we are fully bonded and insured.

Tips are not required but always appreciated. You can tip your cleaning team directly or add it when paying online.