Privacy Policy

Effective Date: 2025-08-02

1. Introduction

At Olive and Rose Services, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines the types of data we collect, how we use it, and the steps we take to safeguard it.

2. Information We Collect

We may collect the following types of information:

• Personal information (e.g., name, email, phone number)
• Service address and appointment details
• Payment and billing information (processed securely via third parties)
• Text/SMS opt-in and communication preferences
• Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use the collected data to:

• Provide and manage cleaning services
• Confirm and schedule appointments
• Send updates, reminders, and SMS communications (if opted in)
• Process payments securely
• Improve our website and services
• Comply with legal requirements

4. SMS Communication

If you opt in to receive SMS updates from Olive and Rose Services, we may send messages related to appointments, service updates, or promotions. You may opt out at any time by replying STOP.

5. Sharing Your Information

We do not sell your personal data. We may share your information with trusted third parties who assist us in delivering services (e.g., payment processors, communication platforms), but only to the extent necessary.

6. Data Security

We implement industry-standard safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no system is 100% secure.

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance user experience and collect analytical data. You can manage your cookie preferences through your browser settings.

8. Your Rights

You have the right to access, update, or delete your personal information held by Olive and Rose Services. To make such a request, contact us using the details below.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites. We encourage you to review their policies before providing any information.

10. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Effective Date." We recommend reviewing this policy regularly.